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Benefits |
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Start creating a valuable, searchable repository of questions and answers about your organization |
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Enable your your audience with the ability to get answers to their questions 24/7 |
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Enable your audience with the ability to post questions directly to your organization's subject matter experts |
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Enable your audience with the ability to sign-up to receive all "public" questions pertaining to one or more question categories |
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Providing a self-service method to get answers, means your subject matter experts no longer have to spend their time answering repetitve questions |
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Configuration |
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Using your KM Knowledgebase you can define one or more question categories. |
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For each question category, you can define someone in your organization who will be responsible
for answering the questions posted in the question category |
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Process |
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When a question is posted, a "Thank You" email is automatically sent to the user who posted the question.
A notification email is sent to the individual configured to respond to the question category |
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Once the question is answered by the responder, an email notification is sent to the individual who posted the question |
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If the question is defined as "public information", the question and answer are displayed on your
KM application - so that all future users can find the same answer to their question(s). |
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Reports |
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View all un-answered questions |
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View the amount of time elapsed before the questions was answered |
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View the questions posted by user |
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Export all questions and answers to a comma separated variable (.CSV) file |
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KM KnowledgeBase In Use |
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Life Journal |
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Liz Adams For HD 6 |
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